Terms of Service

Welcome to LOOGU. These Terms of Service (“Terms”) govern your access to and use of loogugear.com (the “Site”) and your purchase of products and services offered through the Site.

By accessing our Site, placing an order, or using our services, you agree to be bound by these Terms. Please read them carefully before using our Site.

1. Online Store Terms

By using this Site, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You may not use our products or services for any unlawful or unauthorized purpose, and you may not violate any applicable laws while using the Site.

2. Products and Product Information

We make reasonable efforts to display product descriptions, specifications, colors, sizes, images, and other information as accurately as possible.

However, colors and appearance may vary depending on your device, screen settings, lighting conditions, and other factors. Minor differences between product images and the actual product may occur.

Product availability is subject to change without notice. We reserve the right to modify or discontinue products when necessary.

3. Pricing

Prices displayed on the Site are shown in the currency indicated at checkout and may change without notice.

Any applicable shipping charges, taxes, duties, or other charges will be displayed or communicated where applicable during the checkout process.

We reserve the right to correct pricing, description, or other errors that may occur on the Site.

4. Orders

Submitting an order does not necessarily mean that the order has been accepted. We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases involving suspected fraud, payment issues, inventory errors, pricing errors, or other order-processing problems.

If an order is canceled after payment has been successfully processed, any applicable refund will be issued to the original payment method.

5. Order Information

You agree to provide accurate, current, and complete information when placing an order, including your name, shipping address, email address, and payment information.

Please review your shipping information carefully before submitting your order. Incorrect or incomplete shipping information may result in delays or delivery problems.

6. Shipping and Delivery

Shipping availability, rates, and estimated delivery times are provided during checkout and in our Shipping Policy.

For eligible United States orders, our standard shipping rate is $6.99, with free standard shipping available on orders of $69 or more.

Estimated standard transit time is 8–12 business days. Processing time, customs procedures, carrier delays, weather, holidays, address issues, or other circumstances outside our reasonable control may affect actual delivery times.

Estimated delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Please review our Shipping Policy for additional information.

7. Returns and Refunds

Eligible products may be returned in accordance with our Return & Refund Policy.

Customers should contact LOOGU before returning an item. Returns sent without prior authorization or to an incorrect address may not be accepted.

Please review our Return & Refund Policy for eligibility requirements, return shipping responsibilities, refunds, exchanges, and other applicable conditions.

8. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be modified or canceled after processing has begun or after the order has been shipped.

9. Payments

Payments are processed through the payment methods made available during checkout.

You agree to provide valid and authorized payment information. We do not guarantee that every payment method will be available for every customer, order, or location.

10. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional terms, expiration dates, product restrictions, minimum purchase requirements, or other conditions.

Unless otherwise stated, promotional offers cannot be combined. We reserve the right to modify or discontinue promotions where permitted by applicable law.

11. Intellectual Property

Content available on the Site, including text, graphics, logos, product images, videos, designs, and other materials owned by or licensed to LOOGU, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, republish, sell, or commercially exploit protected Site content without appropriate authorization.

12. Reviews and User Content

If you submit reviews, photos, comments, feedback, or other content to LOOGU, you represent that you have the right to submit that content and that it does not violate the rights of another person or applicable law.

We may moderate or remove content that is unlawful, misleading, abusive, infringing, fraudulent, or otherwise inappropriate.

13. Third-Party Services

Our Site may use or link to third-party services, including payment processors, shipping providers, analytics services, advertising platforms, and other technology providers.

Your use of third-party websites or services may also be subject to their respective terms and privacy policies.

14. Prohibited Uses

You may not use the Site:

• For unlawful or fraudulent activities.
• To violate applicable laws or regulations.
• To infringe intellectual property or other legal rights.
• To transmit malicious code, viruses, or harmful technology.
• To interfere with the security or operation of the Site.
• To collect or misuse personal information without authorization.
• To attempt unauthorized access to the Site, accounts, systems, or networks.

15. Disclaimer

To the extent permitted by applicable law, the Site and its content are provided on an “as available” basis. We do not guarantee that the Site will always be uninterrupted, error-free, or available at all times.

Nothing in these Terms excludes or limits any consumer rights that cannot legally be excluded or limited.

16. Limitation of Liability

To the extent permitted by applicable law, LOOGU will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the Site or products purchased through the Site.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

17. Privacy

Your submission and processing of personal information through the Site is governed by our Privacy Policy.

Please review our Privacy Policy for information about how personal information is collected, used, shared, and protected.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, or legal requirements.

The current version will be posted on this Site. Your continued use of the Site after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

19. Contact Us

If you have questions about these Terms of Service, please contact LOOGU using the contact information provided on our website.