Contact Information

We're here to help. If you have questions about your order, shipping, returns, products, or anything else, please contact the LOOGU Customer Support team.

Customer Support

Email: linjianhe522@gmail.com

Website: loogugear.com

Support Hours: Monday–Friday

We typically respond to customer inquiries within 1–2 business days.

Order Support

For questions about an existing order, please include your order number and the email address used when placing your order so we can assist you more efficiently.

Returns & Refunds

Before returning any product, please contact our Customer Support team for return instructions and the appropriate return address. Please do not send returns without prior authorization.