Shipping Policy

Thank you for shopping with LOOGU. This Shipping Policy explains our shipping rates, estimated delivery times, order processing, tracking, and other important delivery information.

Shipping to the United States

We currently offer Standard Shipping for eligible orders delivered within the United States.

• Standard Shipping: $6.99
• Free Standard Shipping: Orders of $69 or more
• Estimated Transit Time: 8–12 business days

The free shipping threshold is calculated based on the order subtotal after applicable discounts and before any taxes or other charges, unless otherwise stated at checkout.

Order Processing

Orders typically require 1–3 business days for processing before shipment.

Processing time is separate from transit time. Orders placed on weekends or holidays may begin processing on the next business day.

Estimated Delivery Time

For Standard Shipping to the United States, estimated transit time is 8–12 business days after the order has been processed and shipped.

Therefore, most orders should allow approximately 9–15 business days from order placement to delivery under normal circumstances.

Delivery estimates are not guaranteed. Delays may occur due to carrier operations, customs processing, weather, holidays, high order volumes, incorrect addresses, or other circumstances outside our reasonable control.

International Fulfillment

LOOGU works with fulfillment and shipping partners to deliver orders to our customers. Depending on product availability and destination, orders may be fulfilled and shipped internationally.

Customers may receive tracking information from different carriers during different stages of the delivery process.

Order Tracking

Once your order has shipped and tracking information becomes available, we will provide tracking details using the contact information associated with your order.

Please allow some time for tracking information to become active after shipment.

Shipping Address

Please carefully review your shipping address before placing an order.

Customers are responsible for providing complete and accurate delivery information. If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Customs, Duties and Taxes

International shipments may be subject to customs procedures, import duties, taxes, or other charges depending on the destination and applicable regulations.

Where applicable, information about duties, taxes, or other charges may be presented during checkout. Additional charges may apply where required by local authorities or applicable law.

Delayed Packages

Occasional shipping delays may occur. If your tracking information has not updated for an extended period or your order has significantly exceeded the estimated delivery timeframe, please contact LOOGU Customer Support.

We will assist you in reviewing the available tracking information and, where appropriate, contacting the shipping provider.

Lost Packages

If a package appears to have been lost in transit, please contact us so that we can investigate the shipment with the carrier.

Where a shipment is confirmed as lost, we will provide an appropriate resolution based on the circumstances of the order.

Damaged Packages

If your order arrives damaged, please contact us promptly and provide your order number along with clear photographs of the package and affected item.

Please refer to our Return & Refund Policy for additional information regarding damaged, defective, or incorrect items.

Multiple Shipments

Orders containing multiple items may occasionally be shipped separately. If this occurs, you may receive more than one tracking number, and packages may arrive at different times.

Contact Us

If you have questions about shipping, delivery, or tracking, please contact LOOGU Customer Support using the contact information provided on our website.